Shipping policy

Shipping Policy

Last Updated: July 24, 2026

At AVELINE, we are committed to delivering your order as safely and efficiently as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through our website, you agree to the terms outlined below.

1. Order Processing

After your order has been successfully placed, our fulfillment team begins preparing your purchase for shipment.

Processing generally includes:

  • Order verification.
  • Payment authorization.
  • Quality inspection.
  • Packaging.
  • Preparation for carrier pickup.

Orders are typically processed within 1–4 business days.

Please note that processing time is separate from shipping time.

Orders placed during weekends or public holidays will begin processing on the next available business day.

2. Shipping Time

After your order has been dispatched, estimated delivery time is generally between:

7–15 Business Days

Delivery estimates may vary depending on:

  • Destination country or region.
  • Weather conditions.
  • Customs processing.
  • Carrier delays.
  • Peak shopping seasons.
  • Public holidays.
  • Force majeure events.

Delivery estimates are not guaranteed and should be considered approximate.

3. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

This email may include:

  • Tracking number.
  • Carrier information.
  • Estimated delivery window.
  • Shipping status updates.

Please allow up to 72 hours for tracking information to become active after shipment.

4. Shipping Carriers

AVELINE works with a network of trusted international and domestic logistics partners.

The carrier selected for your order may vary depending on destination, shipping availability, package size, and logistics optimization.

Carrier selection is determined automatically and cannot generally be chosen by customers.

5. Shipping Costs

Shipping fees are calculated during checkout unless your order qualifies for a free shipping promotion.

From time to time, AVELINE may offer:

  • Free Shipping Promotions.
  • Discounted Shipping Rates.
  • Priority Shipping Options.
  • Limited-Time Shipping Campaigns.

Promotional shipping offers may be subject to minimum purchase requirements.

6. Address Accuracy

Customers are solely responsible for ensuring that all shipping information provided during checkout is accurate and complete.

This includes:

  • Name.
  • Street address.
  • Apartment or suite number.
  • Postal code.
  • City.
  • State or province.
  • Country.
  • Phone number.

Incorrect or incomplete addresses may result in delivery delays, returned packages, additional shipping charges, or failed deliveries.

AVELINE is not responsible for delivery issues caused by inaccurate customer-provided information.

7. Address Changes

If you need to modify your shipping address, please contact us immediately after placing your order.

Once an order enters the fulfillment or shipping process, address changes may no longer be possible.

While we will make every reasonable effort to assist, we cannot guarantee that shipping information can be modified after processing begins.

8. Tracking Your Order

Most shipments include tracking information.

You may track your order using:

  • The tracking link provided in your shipping confirmation email.
  • The carrier's official website.
  • Our customer support team.

Please note that tracking updates depend on carrier systems and may occasionally experience delays.

9. Delivery Attempts

Shipping carriers may require one or more delivery attempts before returning a package.

If delivery cannot be completed due to customer unavailability or incorrect address information, the package may be:

  • Held at a local facility.
  • Returned to sender.
  • Disposed of by the carrier according to local policies.

Additional shipping charges may apply for reshipment.

10. Customs, Duties and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or brokerage fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.

AVELINE has no control over customs procedures or government processing times.

11. Delayed Shipments

Occasionally, shipments may take longer than estimated.

Possible causes include:

  • Carrier delays.
  • Weather conditions.
  • High shipping volume.
  • Customs inspections.
  • Natural disasters.
  • Transportation disruptions.
  • Public holidays.
  • Unexpected logistical issues.

Delivery estimates are not guaranteed and delays do not automatically qualify for refunds.

12. Lost Packages

If your package appears to be lost during transit, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms that the package has been permanently lost, AVELINE may, at its discretion:

  • Ship a replacement.
  • Issue store credit.
  • Provide a full refund.

13. Damaged Packages

If your package arrives visibly damaged, please retain all packaging materials and contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Photos of the product.
  • Photos of the shipping box.
  • Photos of the shipping label.
  • A brief description of the damage.

14. Refused Deliveries

If a shipment is refused by the customer without prior authorization, any return shipping fees, customs charges, handling costs, or carrier fees may be deducted from any eligible refund.

15. Force Majeure

AVELINE shall not be held responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters.
  • Pandemics.
  • Government restrictions.
  • Labor strikes.
  • War.
  • Transportation interruptions.
  • Cybersecurity incidents.
  • Carrier operational issues.

16. Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time.

Any changes become effective immediately upon publication on this website.

17. Contact Information

If you have any questions regarding shipping or delivery, please contact us.

AVELINE

Email:
aminuyahayagml011@gmail.com

Business Address:
2847 Maple Ridge Drive
Orlando, FL 32819
United States

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)

Our customer support team is always happy to assist you with questions regarding your shipment, delivery status, or any concerns related to your order.