Refund policy

Refund & Return Policy

Last Updated: July 24, 2026

At AVELINE, customer satisfaction is one of our highest priorities. We strive to ensure that every product arrives in excellent condition and meets the quality standards our customers expect. If for any reason you are not completely satisfied with your purchase, this Refund & Return Policy explains your options, eligibility requirements, and the procedures for requesting a return, replacement, or refund.

Please read this policy carefully before placing an order.

1. Return Eligibility

We accept returns on eligible items within 14 calendar days after your order has been delivered.

To qualify for a return, all of the following conditions must be met:

The item must be unused and unworn.
The item must be in its original condition.
All original packaging must be included.
Tags, accessories, manuals, and promotional items must be returned.
The item must not show signs of misuse, washing, alterations, or damage caused after delivery.
Proof of purchase or order confirmation must be provided.

Returns that do not satisfy these requirements may be refused or subject to a partial refund.

2. Non-Returnable Items

For hygiene, safety, and quality assurance reasons, certain products cannot be returned unless they arrive damaged or defective.

Examples include but are not limited to:

Gift cards
Personalized or custom-made products
Items marked as Final Sale
Products damaged through misuse
Products modified after delivery
Products returned without original packaging

If a product is listed as non-returnable on its product page, that designation takes precedence.

3. How to Request a Return

To begin a return request, please contact our customer service team before sending any item back.

Email:
aminuyahayagml011@gmail.com

Please include:

Your full name
Order number
Email used during checkout
Reason for the return
Photos (if the product arrived damaged or incorrect)

Our team will review your request and provide detailed return instructions if your request is approved.

Returns sent without prior authorization may not be accepted.

4. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Photos of the product.
Photos of the packaging.
Photos of the shipping label.
A description of the issue.

Once verified, we may offer one of the following solutions:

A replacement item.
A partial refund.
A full refund.
Store credit.

The appropriate solution will depend on the circumstances of each case.

5. Order Cancellations

Orders may be canceled before processing begins.

Because our fulfillment process starts quickly, cancellation requests cannot be guaranteed once an order has entered processing.

If the order has already shipped, cancellation will no longer be possible, but you may request a return after delivery if your purchase meets the eligibility requirements outlined in this policy.

6. Return Shipping

Unless otherwise required by applicable law or approved by AVELINE, customers are responsible for return shipping costs when returning products due to personal preference.

AVELINE will cover return shipping costs when:

The wrong item was shipped.
The product arrived damaged.
The product arrived defective.
The product cannot reasonably be used because of a manufacturing defect.

We recommend using a shipping method that includes tracking information.

AVELINE is not responsible for returned packages that become lost during transit.

7. Inspection Process

Once your returned package is received, our quality assurance team will inspect the product.

The inspection generally includes verification of:

Overall condition.
Signs of wear.
Original packaging.
Included accessories.
Product authenticity.
Return eligibility.

This process typically requires between 3 and 7 business days after the returned package arrives.

8. Refund Processing

If your return is approved, refunds will be issued using the original payment method whenever possible.

Refund processing times vary depending on your payment provider but generally occur within:

3–5 business days for processing by AVELINE.
An additional 5–10 business days depending on your bank or card issuer.

Shipping charges, customs duties, taxes, insurance, or other third-party fees may not be refundable unless required by law.

9. Partial Refunds

Partial refunds may be issued in situations including but not limited to:

Returned items with minor signs of use.
Products returned incomplete.
Missing accessories.
Packaging damage.
Returns submitted outside the return window where permitted.

Each case is evaluated individually.

10. Exchanges

We currently offer exchanges for eligible products when inventory is available.

If the requested replacement is unavailable, customers may instead receive:

A refund.
Store credit.
An alternative product of equal value.

11. Lost Packages

If tracking indicates that your order has not been delivered within the expected timeframe, please contact us.

We will work with the shipping carrier to investigate the shipment.

Investigations may require several business days depending on the carrier.

If the shipment is officially declared lost, we may provide:

A replacement shipment.
A full refund.
Store credit.

12. Refused Deliveries

If a customer refuses delivery without contacting us first, any return shipping costs, carrier fees, customs charges, or handling expenses may be deducted from the final refund amount.

13. Fraud Prevention

AVELINE reserves the right to deny refunds, returns, replacements, or exchanges in cases involving suspected fraud, abuse of our return policy, chargeback abuse, repeated excessive returns, or other activities that violate our Terms of Service.

14. Force Majeure

AVELINE shall not be responsible for delays or inability to process refunds caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, labor disputes, customs delays, carrier disruptions, cyberattacks, or other unforeseen circumstances.

15. Changes to this Policy

We reserve the right to modify this Refund & Return Policy at any time.

Changes become effective immediately upon publication on this website unless otherwise stated.

16. Contact Us

If you have questions regarding this Refund & Return Policy, please contact us.

AVELINE